RE:DRAW respects your privacy and is committed to handling personal information responsibly. This Privacy & Cookie Policy explains what information may be collected when you use this website, why it is collected, how it is used and how it may be shared with service providers.
Information We Collect
When you contact RE:DRAW, submit artwork or purchase a service, we may collect information including:
- Your name and email address.
- Your company name and contact information, where provided.
- Artwork, logos, images and other files submitted for assessment or production.
- Special instructions and information relating to your enquiry or order.
- Correspondence relating to quotations, approvals, revisions and delivery.
- Payment references, transaction amounts, payment status and other information necessary to administer payments and refunds.
- Limited technical information, such as IP addresses, browser details and security records, where collected by the website or its service providers.
We aim to collect only information reasonably necessary for providing our services, managing customer relationships, meeting legal obligations and operating the website securely.
Artwork and Uploaded Files
Artwork and files submitted to RE:DRAW are used for assessment, quotations, reconstruction, production adaptation and delivery of the requested services.
Submitted artwork does not become the property of RE:DRAW simply because it has been uploaded or supplied for assessment.
Please avoid submitting confidential information or personal information that is not reasonably necessary for the requested service.
Where artwork contains personal information relating to other individuals, customers should ensure that they are authorised to provide that information for the requested purpose.
How We Use Your Information
- To assess artwork and determine the appropriate service or redraw level.
- To provide quotations, pricing and turnaround information.
- To communicate about enquiries, approvals, orders and revisions.
- To reconstruct, adapt and deliver production artwork.
- To administer payments, transaction records, cancellations and refunds.
- To respond to customer support and privacy enquiries.
- To maintain appropriate business, accounting and administrative records.
- To protect the website against unauthorised access, spam, fraud and other security threats.
- To comply with applicable legal and regulatory obligations.
RE:DRAW does not sell customer personal information or automatically subscribe customers to marketing communications when they submit an artwork enquiry.
Payment Processing Through Payfast
RE:DRAW uses Payfast as a third-party payment service provider for supported online payments.
After a customer approves a quotation, RE:DRAW may issue a payment request or payment link through Payfast. Customers complete the payment using the payment methods offered by Payfast.
Payment information entered into Payfast’s payment interface is processed by Payfast and its relevant payment-processing partners. RE:DRAW does not directly collect or store customers’ full payment-card numbers or card security codes through its artwork submission form.
RE:DRAW may receive transaction-related information from Payfast, including payment references, transaction amounts, payment status and other details reasonably necessary to confirm orders, maintain accounting records and process refunds.
Payfast processes personal and payment information in accordance with its own applicable privacy and security practices. Customers may review Payfast’s privacy information at payfast.io.
Cookies and Similar Technologies
Cookies are small data files that websites may store in a visitor’s browser. Cookies and similar technologies can support website functionality, security, preferences and, where applicable, analytics or other optional services.
RE:DRAW uses website technologies intended to support the secure and reliable operation of its website, including cookie preference management where applicable.
At the time of this policy update, RE:DRAW does not intentionally operate advertising or behavioural-tracking cookies on its own website. A cookie scan may not identify every technology used by third-party services or every cookie that appears during particular interactions.
When customers follow a Payfast payment link, Payfast and its payment-processing partners may use cookies or similar technologies on their own payment pages for security, fraud prevention and payment functionality. Their use of these technologies is governed by their applicable policies.
Cookie Preferences
Where applicable, visitors can manage non-essential cookie preferences using the cookie controls provided on the RE:DRAW website.
Essential technologies required for website security or basic functionality may not require consent and may not be available for disabling through the preference controls.
Third-Party Service Providers
RE:DRAW uses third-party providers to support services such as website hosting, email delivery, payment processing, security, backups and website functionality.
Information may be processed or stored by these providers where reasonably necessary for their respective functions, subject to applicable contractual, technical and legal safeguards.
RE:DRAW does not authorise third-party providers to use customer information for unrelated purposes merely because they provide services to the business.
International Processing of Information
RE:DRAW operates from South Africa and may provide services to customers in other countries.
Some technology, email, payment or hosting service providers may process or store information outside South Africa. Where personal information is transferred internationally, RE:DRAW aims to use appropriate arrangements and safeguards consistent with applicable data-protection requirements.
Protection of Personal Information
RE:DRAW aims to process personal information in accordance with applicable South African privacy requirements, including the Protection of Personal Information Act (POPIA).
Personal information is processed for legitimate business purposes, including responding to customer requests, fulfilling approved services, administering transactions, maintaining business records and complying with legal obligations.
Reasonable technical and organisational measures are used to reduce the risk of unauthorised access, misuse, alteration, loss or disclosure of information.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
Customer information, submitted artwork, correspondence and transaction records may be retained for as long as reasonably necessary to assess or complete services, resolve enquiries, maintain appropriate business records and meet applicable legal or regulatory obligations.
Where information is no longer reasonably required and no applicable obligation justifies its continued retention, it may be securely deleted or anonymised.
Your Privacy Rights
Depending on the laws applicable to you, you may have rights relating to your personal information, including requesting access to information held about you, correction of inaccurate information, or deletion of information where legally appropriate.
You may also have rights to object to certain processing activities or to raise concerns about the handling of your personal information.
Some information may need to be retained where required by law or for legitimate purposes permitted under applicable data-protection requirements.
For privacy-related requests, please contact RE:DRAW using the details below.
Contact and Privacy Enquiries
RE:DRAW operates from South Africa.
For privacy or personal-information enquiries, contact hello@re-draw.co.za.
For payment-related enquiries, contact accounts@re-draw.co.za.
Changes to This Policy
This Privacy & Cookie Policy may be updated when RE:DRAW’s services, payment arrangements, website functionality, service providers or legal requirements change.
The current version will be published on this website.
Last updated: 11 October 2026