Everything you need to know about submitting artwork, redraw levels, turnaround times and the files you’ll receive. If you’re still unsure, simply upload your artwork and we’ll assess it for you.
Do I need to know which redraw level my logo is?
No. Simply upload the best version of your artwork that you have. We’ll assess its complexity and confirm the appropriate L1–L6 redraw level and price before any work begins.
How much does a redraw cost?
Standard logo reconstruction ranges from R99 to R429 (US$6 to US$26), depending on the complexity of the supplied artwork. We’ll assess your file, confirm the redraw level and provide the final price before any payment is required.
What artwork can I upload?
Upload the best-quality version available to you. JPG, JPEG, PNG and PDF files can be uploaded directly, subject to the form’s supported formats and file-size limit. AI, EPS, SVG, CDR and artwork containing linked files or fonts may be placed in a ZIP folder where the upload form accepts ZIP files.
What if the only logo I have is very small or pixelated?
That’s exactly what our reconstruction service is designed for. We can assess low-resolution and pixelated artwork and manually rebuild suitable logos into clean production artwork. The quality and clarity of the supplied reference determines how accurately very small or unclear details can be reproduced.
Do you use autotrace?
No. Standard RE:DRAW logo reconstruction is manually recreated rather than relying on automatic tracing, Quick Trace or AI autotracing. This gives us greater control over shapes, curves, lettering and production quality.
Can you work with AI-generated logos?
Yes. AI-generated artwork is welcome for assessment. Some AI-generated logos contain extremely fine detail, textures or effects that are impractical to reproduce as conventional vector artwork. We’ll assess the artwork and recommend the most appropriate production solution.
What if my logo is too detailed to reproduce properly?
If an exact reconstruction isn’t the best production solution, we may recommend a Production Adaptation. This is a cleaner, print-friendly version intended to retain the recognisable character of your original design while making it more practical for professional branding and print.
Nothing will be intentionally changed without your approval. Production Adaptation is separate from standard L1–L6 redraw pricing and may require an individual quotation.
What is an L6 Hybrid redraw?
L6 is intended for complex artwork containing high-resolution bitmap imagery, textures or effects that cannot practically be reproduced as conventional vector artwork without losing important detail. L6 files are prepared at an appropriate production size and resolution and are not supplied as fully vector artwork.
How quickly will I receive my artwork?
- L1–L3: within 12 hours.
- L4–L6: within 24 hours.
- Express: under 3 hours for suitable artwork, subject to availability and an additional quoted charge.
Turnaround begins at the confirmed production start time, after your quotation has been approved, the required payment has been confirmed and RE:DRAW has accepted the order for production.
What files will I receive?
L1–L5 Vector Redraws: AI, EPS, PDF and high-resolution PNG files suitable for professional production. Vector elements can be scaled without loss of vector quality.
L6 Hybrid Artwork: EPS, PDF, high-resolution TIFF and PNG files. L6 artwork contains high-resolution bitmap elements, is supplied at an appropriate production size and resolution, and is not fully vector artwork.
Can you change colours or remove parts of my logo?
Yes. Use the Special Instructions field when uploading your artwork to tell us about required colour changes, elements to remove or other production requirements. We’ll take those instructions into account when assessing the artwork.
Are revisions included?
Yes. Every redraw includes one reasonable revision. This can include colour changes, removal of specified elements or minor adjustments to recreated vector elements.
Major design changes, additional revisions or substantial changes to complex bitmap elements may require a separate quote. This does not restrict applicable rights relating to defective or incorrectly supplied work.
What happens if suitable artwork already exists?
We won’t redraw artwork unnecessarily. During our free initial assessment, we may check whether suitable official production artwork is already publicly available.
If we locate an appropriate file, we’ll let you know and, where possible, direct you to its legitimate source free of charge. We do not charge a sourcing fee for this assistance during the initial assessment.
Publicly available artwork does not necessarily grant permission for unrestricted use. If the available file is unsuitable for your production requirements, we can assess whether reconstruction or adaptation is needed.
Do I have to pay just to have my artwork assessed?
No. Uploading your artwork for assessment is free and does not commit you to purchasing the service. We’ll assess what you have and confirm the appropriate service and price before any work begins.
How do I approve and pay for my artwork?
After assessing your artwork, we’ll email you a quotation confirming the proposed service, redraw level, price and turnaround. You can approve the quotation by replying to that email.
Once your quotation is approved, we’ll send you a payment request or payment link through Payfast when this payment facility is available. Production begins after payment has been confirmed and RE:DRAW has accepted the order for production.
Can I cancel my order or request a refund?
Yes. You can cancel an enquiry before accepting a quotation without charge. If you’ve paid but work hasn’t started, you may request a full refund.
Cancellation requests after production has started are reviewed according to the work completed, the circumstances and applicable consumer rights. For full details, please read our Refund & Cancellation Policy.
Can RE:DRAW prepare artwork for a specific printing process?
Yes. Different production methods have different artwork requirements. If your artwork is intended for a particular process — such as large-format printing, vinyl cutting, pad printing, engraving, embroidery or single-colour reproduction — include that information in your Special Instructions and we’ll take it into account during assessment.
Can I submit artwork that belongs to my client?
Yes, provided you are authorised to request work on the artwork. By submitting artwork to RE:DRAW, you confirm that you have the necessary authority or permission to use it for the requested purpose.
Still not sure?
You don’t need to diagnose the artwork yourself. Upload the best file you have and tell us what you need. We’ll assess it and explain the most appropriate production solution before any paid work begins.